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How to use this document:
This information covers how appropriate communication can be implemented in a hospitality business to maximise performance and efficiency of employees.
Have each staff member read this document and then sign the document to prove their acceptance of the guidelines.
It may also be worthwhile to have them conduct a mini quiz on the areas it covers to prove their understanding.
It’s vital that all staff in your business follow these guidelines. If a manager is not towing the line then the rest of your staff may follow suit.